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Frequent questions

Changes are accepted only within 14 days of your receipt and if the product has not been used or removed from its packaging.

In case of a defective product, a refund or exchange with another product is made.

In case of refund, the money corresponding to the transfer, cash on delivery or bank charges will not be refunded.

Cash on delivery extra cost 2€ (only for Greece)

Payment by Card (No additional cost) with all cards through the Viva Payments system

Once your package has been shipped to you, you will be notified by email with the tracking number and the courier company of you order

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